Support

We're here to help with your celebrations, bookings and payments.

Contact us

Please include your booking reference (for example MC-BKG-…) if your question is about a booking or payment.

Frequently asked questions

How do I pay?

Choose a payment method in the app or on the website, then complete the payment on the secure PayMongo page. QR Ph is available now: scan the code with GCash, Maya or your bank app.

What fees are charged?

Each booking payment and Gift Fund contribution has a ₱20 MC processing fee. A PayMongo processing fee for the payment method you chose is also added. Every fee is shown before you pay and listed on your receipt.

I didn't receive my receipt.

PayMongo emails a receipt to the address you entered when paying. Please check your spam folder. If it isn't there, contact us with your booking reference or the date and amount of the payment.

My payment is still processing.

Confirmation can take a few minutes. Please don't pay a second time — your booking or contribution updates automatically once the payment is confirmed. If it hasn't after an hour, contact us.

How do cancellations and refunds work?

These follow the vendor's cancellation policy shown on the booking and our Terms & Policies.

How do I delete my account?

In the app, go to Profile → Delete Account. You can also email us from the address on your account and we'll delete it for you. See our Privacy Policy for what is removed.